Refund Policy

Refund Policy

 

Effective Date: 5/1/2025

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At Keener Holistic Health, we are dedicated to helping you achieve your wellness goals through personalized coaching and support. We strive to deliver high-quality, impactful services, and your satisfaction is important to us. Please review our refund policy carefully before purchasing any coaching sessions, packages, or wellness programs.

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1. Coaching Services (Single Sessions & Packages)

• Single Sessions: Cancellations made at least 24 hours in advance are eligible for a full refund or can be rescheduled without penalty. Sessions canceled less than 24 hours in advance are non-refundable.

• Packages: If you are not satisfied after the first session in a multi-session package, you may request a refund for the remaining unused sessions within 7 days of that first appointment. No refunds will be issued after the second session has been completed.​

2. Wellness Programs & Digital Products

• Due to the nature of digital wellness plans and downloadable content, all sales are final once the product has been delivered.

• If you experience technical issues or believe a product was delivered in error, please contact us within 5 days for review.

3. Supplements or Physical Products

• Unopened, unused products may be returned within 14 days of delivery for a full refund, excluding shipping fees.

• Customers are responsible for return shipping costs unless the item was defective or sent in error.

4. Refund Request Process

To request a refund or reschedule a session, please contact us at:

Keenerholistichealth@gmail.com

Include your name, date of purchase, and the reason for your request. We aim to respond within 2 business days.

5. Exceptions

Refunds will not be granted for missed appointments without notice ("no-shows"), completed services, or failure to apply recommended practices. We reserve the right to evaluate special situations on a case-by-case basis.

We appreciate your understanding and your commitment to your wellness journey.